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Great news! Active Pest Control and Bug Out have joined forces! Rest assured that you will still have a highly-skilled, local specialist, committed to keeping your property protected from pests.
As we maintain our dedication to providing you with exceptional customer service, we are excited to update you with this information: as of May 16, 2022, Bug Out’s GA locations will be operating under the Active Pest Control brand. This means that we will be using an improved system for service scheduling, billing, invoicing, and more, allowing us to better meet all of our customers’ needs. Our system upgrade will not affect the top-class service you currently receive.
We do understand that some of our customers will have questions about this transition, so we put together a list of frequently asked questions for you to reference:
Start living pest-free with Active Pest Control
Need pest control in
your area?
Get a free, no-obligation quote.
Call today for a free quote:
Or use our form for a free quote:
Frequently Asked Questions
It means two things: you will continue to receive the same great service, and our clients & colleagues will now benefit from our greater resources and capabilities than ever before.
It means two things: you will continue to receive the same great service, and, over time, our clients will see our brand’s look and feel move to the Active brand.
Active Pest Control was founded in 1985 and operated out of 12 locations in Georgia. They, along with Allgood, are part of the Rentokil North America family of pest control companies. While we have a large footprint, our goal is still to be your local pest control experts. Our teams live in the communities they serve and are experienced in all facets of pest control issues and concerns within our local communities. You can find out more about Active by visiting www.activepestcontrol.com.
No. Your current Service Agreement remains in place and will be serviced as you have come to expect. You still call to request additional no-charge service requests between your regular services.
This partnership adds expertise and efficiencies that allow us to better provide your home the protection it deserves, with over 80 years of combined experience, innovative solutions, and a passion for providing quality service. Together with our parent company, Rentokil, the world’s largest pest control provider, we know this transition will directly benefit all of our customers.
If you are on a current Service Agreement for service, nothing changes. As in the past, price increases will only occur after advanced notice to our clients.
Yes, unless for some reason you request a change. Our goal is to make everything for our clients “business as usual.”
Absolutely not. We value your business and this merger is for growth, not to downsize. In fact, we are looking forward to expanding our footprint and growing our business based on exceeding our customers’ expectations for quality.
Yes. With the additional expertise and array of products available with the added resources available to us through our partnership with Active Pest Control, we will continue to provide our clients with the best pest control solutions possible.
Like Bug Out, Active Pest Control is committed to the proper, safe, and responsible use of pesticide applications. We both follow all guidelines by state and federal regulators and follow the same commitment Bug Out technicians do to using Integrated Pest Management (IPM) practices and being environmentally responsible.
Yes. You will receive a new account number that can be found on your next invoice after the merge. Customers billed separately for each location will continue to receive separate invoices. However, each invoice will now have a new account number.
To pay invoices online, go to activepestcontrol.com and click on “Bill pay and login” in the upper right-hand corner. You can then register to access our new Customer Self Service Portal. You’ll need to enter the email address linked to your account and create a new password to access your account information. Once registered, you’ll be able to view and pay bills, see your services and do much more. If you have any questions about how to register and use the new portal, please call us at 866-574-1338.
No, you are not being double billed. If you have already received an invoice for a past service and have received a requested duplicate copy, chances are that the invoice number has also changed – along with your account number. Please call 866-574-1338 to reach one of our customer service representatives who will be able to assist you with more information.
Yes. Please send your request for our new bank account information to ACHsetup@rentokil.com.
No. We are not changing the service frequencies or prices for our customers during this migration process. You will receive the same great service at the price you were previously being billed for.
Guaranteed pest removal
We’ll make as many visits as needed to ensure your problem is resolved.
Ants
Spiders
Cockroaches
Wasps & Hornets
*Pestfree365+ includes control of 36 of the most common household pests.
*Service frequency will vary based on geography. PestFree365+ does not include the following pests: honey bees, flies, lice, dust mites, mosquitoes, exterior ticks, ornamental/turf pests, slugs, snails, termites, wildlife, birds, and brown recluse spiders. Automatic Payment is required for PestFree365+. Voles and fire ants are only covered if they are in the home, we will not treat the lawn. Home must be free of bed bugs at the initial service to qualify for coverage of bed bugs under the PestFree365+ plan and applies to single family, free-standing, owner-occupied homes only. Account must be in good standing. Other restrictions may apply.
Trusted by thousands of homeowners
★★★★★ 5/5
We really appreciate that Jeff is always on time! He always wears show covers from before the pandemic. Gives us an explanation of what he is doing makes us comfortable. Thank you so much, he is wonderful!
Choose Active Pest Control
Learn why thousands of happy customers have turned to us for help with their pest problems.
1
Your safety comes first
Our specialists use a proactive approach to eliminate pests. Safety, health, and the environment will always be our top priorities.2
Friendly, knowledgeable specialists
In addition to being experts in pest control, Active specialists are state-certified, licensed, friendly, and helpful.
3
Guaranteed results
All initial services are backed by a 30-day guarantee. We’ll come back as many times as needed within the guarantee period.4
You can count on us
Customers have put their trust in Active to protect their homes for over 45 years! We are committed to world-class service.
5
Pest season is here
You’ve likely already noticed an increase in pest activity. Don’t leave your home unprotected.
6
Exclusive offers and discounts
Who doesn’t love a deal? Hurry! Discounts are only available for a limited time.
Learn more
Live pest-free. Call Active Pest Control today.
Trusted by customers in your area for over 45 years.
Active Pest Control & Bug Out Merger in Georgia
Serving Your Pest Needs for Over 35 Years Across Georgia
